Delivering

the final choice in the documentation content strategy is how to deliver the documentation each delivery methods has its own benefits, depending on the target audience and the type of content delivery methods some of the most common methods are online documentation web based documentation is often the most accessible and user friendly option it allows for easy updates and is accessible from any device with an internet connection printable documentation pdfs are a popular format for delivering downloadable, printable documentation this is ideal for users who need offline access or need physical copies of documents in app documentation in app documentation, such as tooltips or pop ups, provides users with immediate, contextual support while they are interacting with an application or tool video tutorials videos are a highly engaging and effective way to deliver complex instructions or demonstrate how to use a product or service documentation in version control systems for teams working on software development, documentation can be maintained directly within version control systems (like github or gitlab), in the form of readme files or wikis chatbots some applications use chatbots to assist users in real time as they navigate through the interface it is important to remember that "html help" does not necessarily equal "online" and "pdf" does not necessarily equal "printed" always think of your audience a company in a regulated industry may not have internet access, but may be able to install html help on an internal web server to provide a more modern way of accessing the documentation next step nothing! there are no more steps you have successfully delivered your documentation project and you can relax (or move on to the next project, of course )